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Pick the fastest path — WhatsApp replies in 2 minutes, live chat is instant, or send us a message and we'll respond within 15 minutes.

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+61 2 8880 5733

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Common contact questions

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How fast will I get a reply?
WhatsApp & live chat: Usually within 2 minutes during peak hours, up to 5 minutes off-peak. Email: Within 15 minutes during business hours, up to 1 hour overnight. Contact form: Same as email — checked and routed to the right team within 15 minutes.
Do you have a US phone number I can call?
Our main support line is +61 2 8880 5733 (Australia HQ). Most US students prefer WhatsApp because there are no international call charges and you can send screenshots, voice notes, or files directly. If you prefer a phone call, leave your number in the form and we'll call you back within 30 minutes — free of charge.
I have an existing order — who do I contact?
For questions about an active order, log in to your dashboard and message your writer directly — that's the fastest path. For payment issues, refunds, or escalations, use the form above and select "Existing order" as the topic so it routes to the right team.
I want to apply as a writer. Where do I send my CV?
Use the contact form above and select "Become a writer" as the topic. Attach your CV, sample work (if any), and a brief note about your subject specialties and the deadlines you can typically meet. Our recruitment lead will respond within 24–48 hours with next steps.
Is my information confidential?
Yes. Everything you send through any channel — WhatsApp, chat, email, form — is encrypted in transit and at rest. We don't share your details with third parties, don't sell data, and writers see only what's needed for your assignment (never your real name or school unless you explicitly tell them).