Better Health Association Client Service Department Leadership Plan

Question:-

REVIEW the Mission, Vision, and Strategic Goals for Better Health Association Client Service Department Leadership Plan
Create SMART Goals for your department.
Create a TACTICAL PLAN for your department.

Answer:-

Introduction

The Better Health Association is a non-profit healthcare provider which wants to expand its business operations to new locations and increase the number of patients. To achieve the aim the Client Service Department would contribute to the overall expansion plan by providing a leadership plan. The objective of this plan is to create a motivated team of personnel who would work together and co-ordinate functions with other departments. Due to the organization’s continued efforts in the improvement of the healthcare industry, it is regarded as a benchmark organization in Ohio.

Better Health Association Mission

To improve the well-being of individuals through health education, counseling and detection screening programs. The company has always stayed true to its mission. It provides healthcare education to the local communities in Central Ohio through public sensitization.

Better Health Association Vision

To be the premier provider of state-of-the art health services in the greater central Ohio region. The organization is continually working towards its vision through business expansion and excellent patient care.

Strategic Goals for Client Services Department

• Expand public screening of diabetes and cholesterol program by 50% within three years. By offering this at additional locations and larger turnout at existing ones.
• Offer high blood pressure detection services beyond current locations into to lower income and rural areas that allows an additional 1,000 individuals to be screened per annum.
• Offer health fairs through coordination with new volunteers at all major cities in the greater metropolitan area of ten counties that consists of 1.9 million individuals.
• Establish active health support groups (nutritional, diabetes, weight loss) in the nine-metro area outlying counties. Work with volunteer coordinator and HR for securing support group leaders.
• Expand one-to-one nutritional counseling via a 50% increase per annum in clients counseled.
• Establish ongoing partnerships with additional six area hospitals to offer weekly weight management classes co-sponsored by Better Health and participating hospital

Specific: Expand public screening of diabetes and cholesterol program. Offer high blood pressure detection services beyond current locations. Offer health fairs through coordination with new volunteers. Establish active health support groups. Expand one-to-one nutritional counseling and expand one-to-one nutritional counseling.

Measurable: Expand public screening of diabetes and cholesterol program by 50%. Offer high blood pressure detection services beyond current locations to additional 1,000 individuals per annum. Health fairs across ten countries with 1.9 million individuals. One-to-one nutritional counseling via a 50% increase per annum in clients counseled. Partnerships with additional six area hospitals.

Attainable: The screening program would be offered at additional locations and larger turnout at existing ones are expected. Each goal has been divided in to different components and small time periods so that these are attainable.

Relevant: Both rural and metropolitan areas are considered which makes these relevant.

Time-bound: Screening programs in three years and per annum review of other goals. 

Tactical Plan for Client Services Department

• Prepare the details of the screening programs and the list of additional locations
• Identify specific lower income and rural areas
• Issue advertisements to attract volunteers
• Plan the components and tenure of the health fairs
• List the number of active health support groups required for each of the concerns, nutrition, diabetes and weight loss
• Define changes in nutritional counselling pattern
• Conduct client educational program
• Identify and approach six area hospitals
• Promote all the programs through print and social media to raise awareness and achieve the established target.

Summary

This paper has discussed how Better Health Association is keeping up with its Mission and Vision statements. The strategic goals of the Client Services Department have been discussed in detail. A SWOT Analysis has also been completed to understand the internal and external factors which contribute to the success of the department. A SMART approach has been used to break down the strategic goals into their Specific, Measurable, Attainable, Relevant and Time-bound characteristics. A tactical plan has been constructed with nine major activities. The plan has been created in accordance with the Mission and Vision of the organization and the strategic goals of the Client Services Department.